VIP Tires & Service

Thanks to Service Manager Dana Harwell on a job well done. Went in for an oil change and tire rotation and I knew I had a problem with tread depth on my tires and my ability to pass inspection coming up on 4 months. Spoke with Dana who explained and provided clear evidence for a need to purchase 4 new tires and the need to get an alignment. Tough to argue with logic. Went in the very next day for torqued lugs which last ed all of 1 min. Great service. Been going there for several years on both my cars.

Every time I enter a VIP Tires I'm treated to phenomenal service and the Gorham store was no exception. Nathan was very knowledgeable and helpful despite all the work needed on my car to be driven back to Maine safely. I didn't get the other mechanic's name but he was also kind and courteous. There are worse places to be stranded for several hours as you get to view Mt Madison from the window of the waiting room. Thank you to everyone at Gorham VIP Tires for your excellent hospitality and service. You are recognized and deeply appreciated.

This VIP was great! They can patch tires as long as it's not too big of a hole, which is a service that is not listed on there website. They fixed my tire fast and put it back on my truck. The staff was friendly. I talked to Dana (a worker) and he was super informative about tires and vehicles in general. I recommend the Gorham VIP I can't speak for the other locations.

They gouge and inflate prices for unsuspecting women and seniors. When you get the simplest of services they always come back wanting to supposedly repair something else just to hike the price of repair. I was curious and at first did not want to believe this. After the 4th time my senior female friend took her auto in for a simple oil change she called me and said "They said I need rear brakes and they would do the job for $800.00" . I told her to leave immediately and never to return. After googling the average NATIONWIDE price to replace the brakes (not replace hubs or turn rotors because it was not necessary) the average price was roughly $377- $500. I believe they practice this dishonest method because they know women and seniors do not know better, they are in fear of the car breaking down and honestly, VIP has very little competition. Notice I said very little but there are a few places that will do a simple brake job for a fair price. Stay away from dealerships for repairs. VIP and dealerships charge 3 to 5 times more expensive. I have no qualms with these businesses. I am posting this only because it is our experience.

I've found my go-to shop! Dana was very personable and made sure I understood everything we went over. He took his time to explain each section, and helped me take advantage of different savings options! I would highly recommend VIP in Gorham, especially to anyone who isn't super familiar with car lingo. I'll definitely be returning for any of my car maintenance needs.

I arrived on time to a 9AM appointment. The customer service representative seemed confused, like this was not in the system, but he pretended it was and took information that likely would be in the system if the appointment was real. I was told, cheerily, that there were just a few people ahead of me, but they'd get me in. Well, after about 90 minutes, I asked how it was going and was told they had 1 tire left. That last tire must have been a real pain, because it took another 45 minutes to put on. So 2:15 for mounting and balancing. I am completely convinced that was no different than being a walk-in. This was my first VIP experience and very well may be my last. The upside was the price was better than quoted, but if time is money, this was quite expensive.